Refund Policy

This policy governs your purchase of the software and services through the website and its subdomains. Please read it carefully as it sets out your rights with respect to your purchases, including important limitations and exclusions. Your placement of an order constitutes your agreement that this policy applies to the order.


If you are not fully satisfied with your purchase of the software and services, you can get your money back upon the terms and conditions set forth below. However, we believe that most of refunds can be avoided if you get professional assistance from our qualified staff or peer assistance from other users at the CS-Cart Community Forum.

Refund Conditions


Software / Service Refund Conditions

CS-Cart / Multi-Vendor license

You have the unconditional right to claim and receive a full refund for the software within 30 days following the day of your purchase.

No refund will be available after this refund period is over.

The refund may apply only to the primary (first) license bought through the website or any of its subdomains, except the ones obtained for illegal CS-Cart/Multi-Vendor installations.

If you own more than one license, no refund will be available.

Your money may be refunded only once. If you buy another CS-Cart/Multi-Vendor license at a later time, this will not be subject to a refund request.

Any purchase of the software at a discount price is non-refundable.

CS-Cart Storefront license


Software installation service

The cost of the installation service will be refunded in full as long as (a) the engineer has not started the installation process before the claim is received, or (b) the client's server does not meet the system requirements and the installation cannot be performed.

Technical support service

The refund amount will be calculated as the proportion represented by the number of remained support credits to the number of the purchased credits.

For example, if 25 out of 50 support credits have been spent, the refund amount will be 50% of the 50-credit pack cost; if no credits have been spent, the pack cost will be refunded in full; if all credits have been spent, no refund will be available.

Software upgrade subscription


Twigmo service subscription


Facebook Store subscription

A full refund within 15 days following the day of your subscription.

eBay Synchronization add-on

A full refund within 15 days following the day of your purchase.

Refund Procedure

All refund requests must be submitted to our Customer Help Desk system. Requests made via email, a contact form on this website, or by phone are not acceptable.

The decision about whether to grant a return request is made within one or two business days.

If the refund is granted, the user must remove all copies of CS-Cart/Multi-Vendor software or any of its derivatives and must not use the software unless another license is purchased.