CS-Cart Customer Care
We take care of technical routine.
Lifetime licenses come with a limited support period that can be extended if needed.
Customer Care Standard
Basic Customer Care plan with limited number of requests.
Website update
We take care of the whole update routine when new CS-Cart versions come out
Customer Care Plus
Everything in Standard, and:
$166
per month, billed annually
Unlimited number of requests
Ask as many questions as you need
Customer Care Ultimate
Everything in Plus, and:
$300
per month, billed annually
7 modifications per month
We do up to 7 minor modifications of the CS-Cart code for your website
Limited number of requests
Within the Ultimate—we do the job for you.
Within the Customer Care Plus, we guide you.
4 modifications per month
We do up to 4 minor modifications of the CS-Cart code for your website
Proactive assistance
We will periodically check your customers and vendors experience and suggest ways to fix or improve it
Direct hosting support
Clients using Scalesta hosting can contact Scalesta support directly for any hosting-related issues.
Support via online chat
You save time by contacting us through the chat—no need to send emails and wait for a response
Dedicated customer care service
For 2 hours a week our support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality in your CS-Cart installation
Initial web server configuration
We set up your new server environment for optimal CS-Cart performance within our dedicated customer care service
Mobile app building and maintenance
We build and update the app for you and answer questions about the app usage
Proactive monitoring and response
We facilitate proactive, two-way communication between CS-Cart and Scalesta support teams to swiftly address any incidents that arise.
Customer Care Standard
Basic Customer Care plan with limited number of requests.
Website update
We take care of the whole update routine when new CS-Cart versions come out
Customer Care Plus
Everything in Standard, and:
$200
per month, billed monthly
Unlimited number of requests
Ask as many questions as you need
Customer Care Ultimate
Everything in Plus, and:
$360
per month, billed monthly
7 modifications per month
We do up to 7 minor modifications of the CS-Cart code for your website
Limited number of requests
Within the Ultimate—we do the job for you.
Within the Customer Care Plus, we guide you.
4 modifications per month
We do up to 4 minor modifications of the CS-Cart code for your website
Proactive assistance
We will periodically check your customers and vendors experience and suggest ways to fix or improve it
Direct hosting support
Clients using Scalesta hosting can contact Scalesta support directly for any hosting-related issues.
Support via online chat
You save time by contacting us through the chat—no need to send emails and wait for a response
Dedicated customer care service
For 2 hours a week our support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality in your CS-Cart installation
Initial web server configuration
We set up your new server environment for optimal CS-Cart performance within our dedicated customer care service
Mobile app building and maintenance
We build and update the app for you and answer questions about the app usage
Proactive monitoring and response
We facilitate proactive, two-way communication between CS-Cart and Scalesta support teams to swiftly address any incidents that arise.
Compare support features
Features
Standard
Plus
Ultimate
Advice on functionality
Consultations on the product architecture
Basic look and feel customization
Investigating problems caused by server settings, modified files, or incorrect database data
Unlimited number of support requests
15 requests per month
Examining performance issues
Senior support engineers with five and more years of experience with CS-Cart
Initial web server configuration
Average response time
Within 48 hours
Within 12 hours
Within 4 hours
Customer Care Standard
Multi-Vendor Standard Annual Subscription
Entire subscription period
Multi-Vendor Plus Annual Subscription
Entire subscription period
Multi-Vendor Plus Lifetime License
3 months of support
Store Builder Plus Lifetime License
1 months of support
Store Builder Ultimate Lifetime License
2 months of support
Entire subscription period
Multi-Vendor Plus Annual Subscription
Entire subscription period
Multi-Vendor Plus Lifetime License
3 months of support
Store Builder Plus Lifetime License
1 months of support
Store Builder Ultimate Lifetime License
2 months of support
*only to Scalesta clients
Customer Care Team
We are a worldwide-distributed team of eCommerce experts with more than 16 years of experience. Our main goal is to care about our clients.
Andrey
Daniil
Asya
Andrey
Daniil
Eugeniy
Nail
Eugenia
Kate
Anastasia
Anton
Igor
Alice
Asya
Eugeniy
Nail
Eugenia
Igor
Alice
Kate
Anastasia
Anton
Save time by contacting us for help right in your admin panel.
A support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality on your website.
We build and rebuild the app, update it and answer the questions about how to use the application.
Modifications in CSS or in Smarty templates and also minor modifications in PHP code that do not affect the core functionality. The complexity of the modification is determined by the support engineer.
We take care of the whole update process of your store or marketplace. We don't fix possible problems with third-party add-ons, themes, and modifications that may occur after the update.
FAQ
Need help? Here are the top questions asked by our Subscribers
We provide technical support on business days from 9:00 AM to 6 PM (GMT+4). Please mind this time zone difference when expecting a reply from our support team.
Here are the approximate times when most of our support engineers are on duty and can reply to your message:
Los Angeles: 22:00 - 7:00
New York: 1:00 - 10:00
London: 6:00 - 15:00
Berlin, Rome: 7:00 - 16:00
Hong Kong, Tokyo: 13:00 - 22:00
Sydney: 15:00 - 0:00
Here are the approximate times when most of our support engineers are on duty and can reply to your message:
Los Angeles: 22:00 - 7:00
New York: 1:00 - 10:00
London: 6:00 - 15:00
Berlin, Rome: 7:00 - 16:00
Hong Kong, Tokyo: 13:00 - 22:00
Sydney: 15:00 - 0:00
- Advise on CS-Cart and Multi-Vendor functionality.
- Assist in configuring the store.
- Resolve issues that occur during software operation, if they are not the result of code modifications.
- Make minor modifications to CS-Cart and Multi-Vendor, if these modifications are within the scope of the technical support service. For more extensive modifications, use our custom development service.
- Upgrade CS-Cart or Multi-Vendor to a later version. Please note that we don't adapt third-party add-ons, themes, and code modifications to the new version. They may not work properly after the upgrade. In that case, you'll need to get a compatible version from the third-party developer.
We provide technical support in writing in English Customer Help Desk . Please don't forward your questions to our support specialists by e-mail or via the Contact us form on this website if you are a license owner. If you don't have a license and access to Help Desk yet, and have a question about CS-Cart, use the Contact Us form.
Yes, we offer our service via live chat as well. It is available in Customer Care Ultimate service.
Here are all the available support services If you'd like more information or are interested in something that isn't on the list, please let us know via Help Desk.
[1] Support is still available only during our standard working time (9 AM to 6 PM GMT+4). We can't guarantee answers at other times and during weekends. However, your questions will have a higher priority and will be addressed first. If you open multiple tickets at the same time, we'll address them in the order they were received, unless one of them is clearly more urgent.
[2] We can upgrade the store for you only if you have an active upgrade subscription (or lifetime upgrades). Note that we don't adapt third-party add-ons, themes, and code to the new version.
[3] We'll reply to questions about the CS-Cart and Multi-Vendor functionality or how to set it up directly in the chat. For other questions, we'll create a ticket in Help Desk on your behalf and reply to the associated email address. We do it to preserve communication history and because it takes longer to process more complicated requests.
[2] We can upgrade the store for you only if you have an active upgrade subscription (or lifetime upgrades). Note that we don't adapt third-party add-ons, themes, and code to the new version.
[3] We'll reply to questions about the CS-Cart and Multi-Vendor functionality or how to set it up directly in the chat. For other questions, we'll create a ticket in Help Desk on your behalf and reply to the associated email address. We do it to preserve communication history and because it takes longer to process more complicated requests.
- Tutorial videos to help you get started with CS-Cart or Multi-Vendor.
- Documentation to help you familiarize yourself with the functionality even further.
- Community forums for talking to other CS-Cart and Multi-Vendor users.
- Bug tracker for reporting problems that you know how to reproduce. To see the bug tracker, you need to have a forum account linked to your Help Desk account.
Upgrade subscription provides access to the CS-Cart updates. The subscription to Customer Care service offers the services of the customer care team: assistance with functionality and setup, fixes, product consulting, and other.
We guarantee to correct all security bugs found in the original source code absolutely for free. Fixes for non-security bugs and errors are provided in further software releases only (you may need to renew your upgrade subscription). To learn more, please refer to our article about bug fixing.
Please note that this rule does not apply to errors arising from code modifications made by you or any third party. CS-Cart does not guarantee error recovery if there is no technical capability to correct it in this particular case (incompatible server settings, impossible remote access to server, etc.).
Please note that this rule does not apply to errors arising from code modifications made by you or any third party. CS-Cart does not guarantee error recovery if there is no technical capability to correct it in this particular case (incompatible server settings, impossible remote access to server, etc.).
We offer various services for setting up a server environment as part of the Customer Care Ultimate Subscription. It includes configuration of only one server and only during the period of the subscription.
In case any changes within the server configuration are required, they can be applied only once a month (and only to the particular server that was configured by our specialists).
If you plan to move your CS-Cart installation from previously configured (by our specialists) server to another clean server and you also need it's configuration, you'll need to purchase a separate service.
In case any changes within the server configuration are required, they can be applied only once a month (and only to the particular server that was configured by our specialists).
If you plan to move your CS-Cart installation from previously configured (by our specialists) server to another clean server and you also need it's configuration, you'll need to purchase a separate service.
Clients purchasing CS-Cart or Multi-Vendor receive a 1-month trial of Scalesta's services.
- Scalesta is the recommended hosting provider for CS-Cart, serving as our reliable partner over many years.
- When you purchase CS-Cart or Multi-Vendor, you receive a pre-configured server specifically tailored for CS-Cart from Scalesta.
- Our support teams work closely together within our partnership to ensure prompt resolution of any incidents.