Non-Profit Organizations Can Start Marketplace on CS-Cart for Free. Click to learn more
Ecommerce shopping cart software
  • PRODUCT
      • Platform
      • A feature-rich, customizable marketplace platform with open code and 2,000 add‑ons. Focused on fast launch and continuous growth. View platform
      • Capabilities
      • MVP Marketplace For fast launch
      • Online Marketplace For continuous growth
      • Enterprise Marketplace For custom projects
      • B2C Commerce Selling to consumers
      • B2B Commerce Sale between companies
      • Use Cases
      • Apparel & Shoes
      • Electronics
      • Grocery & Food
      • Home & Garden
      • Health & Beauty
      • Digital Products
      • Booking like on Airbnb
  • DEMO
    • Online demo
    • Book Demonstration
  • FEATURES
    • Features
    • Mobile App
    • Security
    • Sales & Conversion
    • What's New
  • CUSTOMERS
  • PRICING
  • RESOURCES
    • Documentation
    • Video Tutorials
    • Community Forums
    • Customer HelpDesk
  • APP STORE
    • Add-ons
    • Design Themes
    • Developers
Try for free

CS-Cart and Multi-Vendor Customer Care

The Team That Cares

What do you imagine when you hear the word ”care”? We immediately remember our moms and grannies covering us with a warm plaid, giving us a cup of hot chocolate with marhsmallows, and saying not to worry about the things that bother us. And all the problems immediately vanish.

That’s how we aim to care about our clients. We cover you with a warm plaid and give you a cup of hot chocolate. And you only need to lean back in a chair and watch how we solve your problems and help with your questions.

How do we do this? With our superpowers!

Yes, we have superpowers!

Empathy

We do our best not only to answer a specific question, but also to understand the client's goal and help them achieve this goal.

Speed

We provide assistance as soon as possible

Competence

We know our products better than anyone and understand the requirements of the modern eCommerce market.

Transparency

We provide maximum information about our work to our clients

Types of the support service

VIP Customer Care
Recommended
Standard Customer Care
Online chat
Response time Minimum response time. Tickets have the highest priority Average response time
Ticket cost estimation not required
Custom modifications Up to 7 modifications per month included Up to 4 modifications per month included
Upgrade service Included Included
Mobile app maintenance
Support staff Only senior, the most experienced engineers All support staff
Advice on the CS-Cart and Multi-Vendor functionality
Assistance in configuring the store
Consultations on the CS-Cart architecture and basic customization
Investigating problems caused by server settings, modified files, or incorrect database data
Purchase Purchase

FAQ

At the moment, technical support is provided on business days, and only from 9:00 to 18:00 (GMT+4). Please mind this time zone difference when expecting a reply from our support team.

Here are the approximate times when most of our support specialists are on duty and can reply to your message.

Los Angeles New York London Berlin, Rome Hong Kong, Tokyo Sydney
22:00 - 7:00 1:00 - 10:00 6:00 - 15:00 7:00 - 16:00 13:00 - 22:00 15:00 - 0:00

  • Advise on CS-Cart and Multi-Vendor functionality.
  • Assist in configuring the store.
  • Resolve issues that occur during software operation, if they are not the result of code modifications.
  • Make minor modifications to CS-Cart and Multi-Vendor, if these modifications are within the scope of the technical support service. For more extensive modifications, use our custom development service.
  • Upgrade CS-Cart or Multi-Vendor to a later version. Please note that we don't adapt third-party add-ons, themes, and code modifications to the new version. They may not work properly after the upgrade. In that case, you'll need to get a compatible version from the third-party developer.

Technical support is provided in writing in English and Russian.

Technical support is provided only through Customer Help Desk. Please don't forward your questions to our support specialists by e-mail or via the contact us form on this website if you are a license owner. If you don't have a license and access to Help Desk yet, and have a question about CS-Cart, use the Contact Us form.

Yes, we offer our service via live chat as well. It is available for Multi-Vendor Ultimate owners (first year after license purchase) and also comes with the subscription to VIP customer care service.

All the available support services are listed on a separate page, along with prices. If you'd like more information or are interested in something that isn't on the list, please let us know via Help Desk.

The period is activated on the day of the license purchase. While this period lasts, you can ask an unlimited number of questions. If you ask a question during the free support period, you'll get the answer from us even after the period expires.

What we do as part of the support period:

  • Explain the standard functionality and configuration of CS-Cart or Multi-Vendor.
  • Solve problems caused by the wrong CS-Cart or Multi-Vendor configuration.
  • Set up default CS-Cart or Multi-Vendor functionality.
  • Advise on the CS-Cart and Multi-Vendor architecture and minor modifications.
  • Explore questions about CS-Cart and Multi-Vendor workflow, if they are not the result of a third-party code modification.

What we DON'T DO as part of the support period:

  • Investigate issues caused by server configuration or code modification.
  • Upgrade your store and resolve issues that may occur during the upgrade (unless they are caused by bug in software).
  • Modify the default CS-Cart or Multi-Vendor functionality.
  • Resolve database issues.

You can get these kinds of support only for as part of VIP customer care.

[1] Support is still available only during our standard working time (9:00 to 18:00 GMT+4). Answers at other times and during weekends and holidays aren't guaranteed. However, your questions will have a higher priority and will be addressed first. If you open multiple tickets at the same time, we'll address them in the order they were received, unless one of them is clearly more urgent.

[2] We can upgrade the store for you only if you have an active upgrade subscription (or lifetime upgrades). Note that we don't adapt third-party add-ons, themes, and code to the new version.

[3] We'll reply to questions about the CS-Cart and Multi-Vendor functionality or how to set it up directly in the chat. For other questions, we'll create a ticket in Help Desk on your behalf and reply to the associated email address. We do it to preserve communication history and because it takes longer to process more complicated requests.

  • Tutorial videos to help you get started with CS-Cart or Multi-Vendor.
  • Documentation to help you familiarize yourself with the functionality even further.
  • Community forums for talking to other CS-Cart and Multi-Vendor users.
  • Bug tracker for reporting problems that you know how to reproduce. To see the bug tracker, you need to have a forum account linked to your Help Desk account.

Product

First License

Additional License

CS-Cart

30 days

30 days

CS-Cart Ultimate

60 days from the day of purchase

60 days from the day of purchase

CS-Cart Ultimate B2B

180 days from the day of purchase

180 days from the day of purchase

Multi-Vendor

45 days from the day of purchase

45 days from the day of purchase

Multi-Vendor Plus

90 days from the day of purchase

90 days from the day of purchase

Multi-Vendor Ultimate

1 year of VIP customer care

1 year of VIP customer care

Upgrade subscription provides access to the CS-Cart updates. The subscription to Customer Care service offers the services of the customer care team.

We guarantee to correct all security bugs found in the original source code absolutely for free. Fixes for non-security bugs and errors are provided in further software releases only (you may need to renew your upgrade subscription). To learn more, please refer to our article about bug fixing.

Please note that this rule does not apply to errors arising from standard code modifications made by you or any third party. Cs-Cart does not guarantee error recovery if there is no technical capability to correct it in this particular case (incompatible server settings, impossible remote access to server, etc.).

Customer reviews

Ross

Outstanding - really pleased with the speed of the response.

Ioannis

In general the support is pretty darn good. We hope the replies can be a little quicker but we would rather have a late solution to our problem than a prompt reply that does not help.

You guys are great. Keep up the good work CsCart!

Shlomo

Excellent work! Fast, accurate and efficient fixing of the issue I was having. I was so worried that something severe had happened to my site but the CS-Cart tech team had professionally and honestly fix it. Thank you so much!

Yaasser

Very fast response and support :) I am proud to be one of your customers. Special thanks to Sergey :)

Keep calm and let us deal with it

Get support
  • Marketplace platform
    • Product
    • Demo
    • Download
    • Customers
    • Pricing
    • Book demonstration
  • Shopping cart
    • B2C solution
    • B2B solution
    • Demo
    • Download
    • Pricing
    • Video Tutorials
    • FAQ
  • Features
    • Features
    • Mobile App
    • Security
    • Sales & Conversion
    • What's New
  • Solutions
    • Apparel & Shoes
    • Electronics
    • Grocery & Food
    • Home & Garden
    • Health & Beauty
    • Digital Products
    • Other solutions
  • Resources
    • Documentation
    • Video Tutorials
    • Community Forums
    • Customer HelpDesk
  • Partners
    • Regional Resellers
    • Reseller program
  • Services
    • Cloud Hosting
    • Support Service
    • Custom Development
  • Company
    • About Us
    • Contact Us
    • Blog
  • Legal
    • License Agreement
    • Privacy Policy
    • Refund Policy
  • App store
    • Add-ons
    • Themes
    • Developers
+44 208-089-1800
sales@cs-cart.com
© Copyright Shopping Cart Software & Ecommerce Software Solutions by CS-Cart