CS-Cart
Customer Care

We take care of technical routine.
Lifetime licenses come with a limited support period that can be extended if needed.

Customer Care Standard

Basic Customer Care plan with limited number of requests.
Limited number of requests
Website update
We take care of the whole update routine when new CS-Cart versions come out

Customer Care Plus

Within the Customer Care Plus, we guide you.
Unlimited number of requests
Ask as many questions as you need
/year
$2,000
Website update
We take care of the whole update routine when new CS-Cart versions come out
4 modifications per month
We do up to 4 minor modifications of the CS-Cart code for your website
Proactive assistance
We will periodically check your customers and vendors experience and suggest ways to fix or improve it.

Customer Care Ultimate

Within the Ultimate—we do the job for you.
7 modifications per month
We do up to 7 minor modifications of the CS-Cart code for your website
$3,600
/year
Support via online chat
You save time by contacting us through the chat—no need to send emails and wait for a response
Dedicated customer care service
For 2 hours a week our support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality in your CS-Cart installation
Web server configuration
We set up your server environment for optimal CS-Cart performance within our dedicated customer care service
Mobile app building and maintenance
We build and update the app for you and answer questions about the app usage
Services:
Services:
Everything in Plus, and:

Customer Care Standard

Basic Customer Care plan with limited number of requests.
Limited number of requests
Website update
We take care of the whole update routine when new CS-Cart versions come out

Customer Care Plus

Within the Customer Care Plus, we guide you.
Unlimited number of requests
Ask as many questions as you need
$200
/month
Website update
We take care of the whole update routine when new CS-Cart versions come out
4 modifications per month
We do up to 4 minor modifications of the CS-Cart code for your website
Proactive assistance
We will periodically check your customers and vendors experience and suggest ways to fix or improve it.

Customer Care Ultimate

Within the Ultimate—we do the job for you.
7 modifications per month
We do up to 7 minor modifications of the CS-Cart code for your website
$360
/month
Support via online chat
You save time by contacting us through the chat—no need to send emails and wait for a response
Dedicated customer care service
For 2 hours a week our support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality in your CS-Cart installation
Web server configuration
We set up your server environment for optimal CS-Cart performance within our dedicated customer care service
Mobile app building and maintenance
We build and update the app for you and answer questions about the app usage
Services:
Services:
Everything in Plus, and:

Compare support features

Features
Standard
Plus
Ultimate
Unlimited number of support requests
Online chat ℹ️
Senior support engineers with five and more years of experience with CS-Cart
Engineers personally do the job in your CS-Cart installation ℹ️
Initial web server configuration
Mobile app support ℹ️
Average response time
Within 48 hours
Within 12 hours
Within 4 hours
Custom modifications ℹ️
4 modifications per month
7 modifications per month
Upgrade service ℹ️
Advice on functionality
Consultations on the product architecture
Basic look and feel customization
Investigating problems caused by server settings, modified files, or incorrect database data

Customer Care Team

We are a worldwide-distributed team of eCommerce experts with more than 16 years of experience. Our main goal is to care about our clients.
Andrey
Daniil
Asya
Andrey
Daniil
Eugeniy
Nail
Eugenia
Kate
Anastasia
Anton
Igor
Alice
Asya
Eugeniy
Nail
Eugenia
Igor
Alice
Kate
Anastasia
Anton
Save time by contacting us for help right in your admin panel.
A support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality on your website.
We build and rebuild the app, update it and answer the questions about how to use the application.
Modifications in CSS or in Smarty templates and also minor modifications in PHP code that do not affect the core functionality. The complexity of the modification is determined by the support engineer.
We take care of the whole update process of your store or marketplace. We don't fix possible problems with third-party add-ons, themes, and modifications that may occur after the update.
FAQ
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