Outstanding service online shopping malls don't just aggregate a market; they offer a service and user experience that simply didn't exist before.
Upwork, currently one of the world's largest freelance marketplaces, was relaunched
They put together customer needs and the multi vendor marketplace service constant development and made it their strategy for success, implemented through the advanced ecommerce platform tools for customers and suppliers. They focused
on shared workspace creation and a better team collaboration experience for both freelancers and clients.
They enabled a flawless messaging experience within mobile and desktop.
Also, they provided freelancers with new effective tools to boost hiring, and customers—with instruments to interview and select workers that match their needs the most.
In 2017, they reported
14 million users in 180 countries with $1B in annual freelancer billings.
It shows that whatever virtual marketplace concept you choose, constant service development together with the customer-centric approach is the winning strategy for a service shopping center.