CS-Cart Release Support Policy
Effective Date: [Jan 1, 2024]

Our Release Support Policy helps us ensure that our product is secure, and it meets all modern requirements.

Benefits of this approach

As technology evolves and we continue to enhance our product, it is becoming increasingly challenging to maintain comprehensive support for all versions. These key factors below are the reasons why we believe that providing support only for the latest versions of the product will benefit you:

  1. Security: Focusing on the latest versions allows us to invest more in maintaining the security of our software. With the ever-present threat of cybersecurity risks, limiting our focus will result in better protection for our users.

  2. Efficiency: By concentrating our resources on a smaller number of versions, we can allocate more time and effort to delivering prompt and effective support, bug fixes, and updates. This leads to a smoother user experience.

  3. Innovation: We want to accelerate innovation and feature development. By streamlining support, our team can dedicate more energy to introducing new, exciting features that will benefit our users.

  4. Compatibility: Older versions may face compatibility issues with newer technologies, integrations with third-party services, and server software. Focusing on the latest versions ensures that our software stays current with the ever-changing tech landscape.

Supported versions:
Advantages of using up-to-date versions

  1. Continuous Support: If you are using one of the supported versions listed above, you continue receiving our full support, including security updates and new features. We do not provide security patches and support service for deprecated versions.
    If you are an enterprise and need special support terms, email us.
  2. Migration Assistance: If you are using an older version, we recommend upgrading to one of the supported versions to benefit from ongoing support and the latest features. Our customer support team is available to guide you through the transition.
  3. Improved Experience: With our focused support, you can expect an improved and more efficient experience, with faster issue resolution and access to the latest software capabilities.

If your version is no longer supported
There are two options:

  • Continue using the current version without security patches and support.
Pros: You work as usual, you don't have to do anything.
Cons: There is a risk that the hosting will disable outdated php versions, integrations with third-party services will become obsolete, new security issues will be discovered.

  • Upgrade to the supported versions
Pros: You will use the latest version of CS-Cart with all the integrations, new features, security patches, and support.
Cons: Requires some effort and expense.
And here we are ready to help and ease this pain. We have created a bundle for old licenses—one year of support + upgrade subscription with a special price. We will have an additional discount on this bundle as part of the Black Friday sale.

We value your trust in CS-Cart, and this policy is aimed at enhancing your software experience. If you have any questions or need assistance with the transition, please don't hesitate to reach out to our support team. We appreciate your understanding and look forward to delivering even better software in the future.