Support

Customer care service includes the following:

• Unlimited number of requests
• Upgrade service: we can take care of store upgrades for you
• Up to 4 minor modifications of CS-Cart or Multi-Vendor code per month
• No support credits required
• Proactive assistance: we will periodically check your customers and vendors experience and suggest ways to fix or improve it.
• Examining performance issues

With Customer Care Ultimate subscription, we do all the job for you!

• Support via online chat: you save time by contacting us through the chat—no need to send emails and wait for a response.
• Unlimited number of requests: ask as many questions as you need.
• Dedicated customer care service: for 2 hours a week our support engineer personally fixes issues, tweaks settings, and sets up the default CS-Cart functionality in your CS-Cart installation.
• Website update assistance: we take care of the whole update routine when new CS-Cart versions come out.
• 7 modifications per month: we do up to 7 minor modifications of the CS-Cart code for your website.
• Web server configuration: we set up your server environment for optimal CS-Cart performance within our dedicated customer care service.
• Mobile app maintenance: we build and update the mobile app.
• Help with using the mobile app: we answer questions about the mobile app usage and setup.
• Proactive assistance: we will periodically check your customers and vendors experience and suggest ways to fix or improve it.
• Examining performance issues