Whether its a few dollars or few thousands of dollars transaction, there is always a fear connected to money when using a virtual shopping mall, since users are collaborating online with complete strangers.
There are few tools to mitigate that concern and enable trust. Transparent and convenient payment system
A frictionless and secure payment system that enables a smooth check-out process, and helps to guarantee safe financial operations within a online marketplace website to every user is a must.
Ability to enable the use of any payment option that suits customers the most, together with a flexible and quick process of a payment or a deposit return—both automatic and manual, will show to customers that a virtual marketplace financial transaction system is safe and transparent, and will increase trust.
Besides, customers should have constant access to their transaction history, and the amount of a virtual marketplace center commission should be clarified in advance. Return policy
The Royal Mail Parcels research
shows that the experience of easy returns influences online consumers in a positive way: