At the marketplace
, each seller is responsible for their own policies regarding refunds, exchanges, and returns. Define which returned items may be re-added to your inventory
, and establish specific protocols for that process. Simplify returns process
by enabling online multi-store shopping mall customers to create returns online.
Besides, you can provide the necessary documents when shipping an order. Analyze returns
and identify what items are being returned more often:
you may find that smaller items are easily confused, or that packaging needs to be improved.
The top returns' reasons
If refund is necessary
- damaged items;
- the orders with the wrong item.
, ensure that your online multi-vendor marketplace platform provides the ability to indicate a refunded order which will only refund the transaction by a specific vendor within a whole order, and not for all vendors.
Establish creative ways to support virtual sellers on each stage of the order management workflow
The Flipkart Troops initiative
puts students who are doing warehouse and supply chain management courses in touch with small- and medium-sized sellers for any extra help they might need in the warehouse during The Big Billion Days sale, when the order numbers go up drastically. This way, both parties benefit: