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What is a Marketplace Platform: The Fullest Explainer Mobile Phone Repair Service Store Development
Mobile Bitz is a UK-based company providing mobile repairing service to customers through a network of 70+ branches and franchises. Their online shop offers a pain-free seamless journey for a user to get a service or order phone accessories with just a few clicks. Once you find yourself on the website, you follow a short path from seeking for a service you need to its ordering.
All of that came true thanks to the wise logic behind operations within the website. The online shop gathered technicians under a common platform. Repairers get a handy dashboard to tackle their business issues and consumers enjoy a unique experience being able to book the repair, find the closest shop in a click on the map or putting a postal code and even call a technician to their homes right from the website.
All of that came true thanks to the wise logic behind operations within the website. The online shop gathered technicians under a common platform. Repairers get a handy dashboard to tackle their business issues and consumers enjoy a unique experience being able to book the repair, find the closest shop in a click on the map or putting a postal code and even call a technician to their homes right from the website.
Challenges
- Implement an easy find-and- buy functionality for users
- Develop a partners’ dashboard
- Provide hosting and upgrade
Implementing the Project
Improving User Flow
A nice feature proposed by the website Product Manager was a ‘Book a Repair’ button. The idea behind this element was to provide a visitor with a simple tool to guide through the purchase funnel. We developed, designed and integrated Book a Repair placed on the homepage next to the Company logo and the further back- and front-end functionality triggered by that key. The button initiates the following steps:
1. Select Repair: you select the repair type for a chosen device and its make.
1. Select Repair: you select the repair type for a chosen device and its make.
2. Select Service: you specify what the service exactly is, data restoring, phone configuration or something else.
Visit Us in Store: a personal visit to the store. After enabling this widget you proceed to Store locator. A user can see the stores on the map and all the details after hovering on a selected branch. We embedded a functionality allowing the user to find a branch by entering a postcode.
Visit Us in Store: a personal visit to the store. After enabling this widget you proceed to Store locator. A user can see the stores on the map and all the details after hovering on a selected branch. We embedded a functionality allowing the user to find a branch by entering a postcode.
Post Your Device with the Self-Post and Collection options to send the device for repair via post or get it collected by courier.
3. Confirm appointment
We elaborated all the internal filling and logic including the icons’ design and coded every step from scratch.
We elaborated all the internal filling and logic including the icons’ design and coded every step from scratch.
Separate Dashboards for Partners and Branches
We expanded the dashboards with performance tracking like sales reports, order tracking to see jobs to be done and the ability to mention a landing page for repairers. Branch landing pages work better for search engine ranking and attract more traffic to the website. This is good for SEO. As for usability and brand awareness, a separate branch portfolio with photos and extra information makes it easier for a customer to remember the store and find its brick-and-mortar location.
No matter which option is chosen, the selected state is displayed at the checkout page in the Recipient State field. The user can change the state manually by entering his or her State in the Customer location block or at the checkout page. To save the State change, a notification pop-up “Are you sure to change the State? Your cart will be cleared” is shown. When the user confirms the change by clicking “Yes”, the location is changed and the filter is updated, clearing the cart and reloading the page.
Upgrading CS-Cart
We upgraded the store and safely transferred all the customized (including both the CS-Cart and the third party) add-ons. We kept all the functionality of the previous version and adopted all modifications for the refreshed version. After upgrading the test store we actualized that version with the new information (orders and customers) that appeared during the upgrading process and transferred all changes to the actual store.
Results
Gorgeous website running fast and easy; customers happy with awesome user-friendly and intuitive interface; a featured dashboard for partners with invoicing functionality, sales’ and tasks’ tracking features.
System Integration
CS-Cart Upgrade
Design
Our Services
CS-Cart helps ambitious eCommerce brands build marketplaces with the flexibility to adapt and the scalability to thrive. From your first launch to international expansion, you stay in control — with open-code access, powerful vendor management, and infrastructure that grows with your business.
Amplify your online presence with feature-rich applications for eCommerce. We build high-performance, user-friendly and conversion-based web and mobile online stores and hypermarkets that attract and retain customers.
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