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Top 5 Help Desk Software Tools for eCommerce in 2022

Help Desk software tools help to capture, organize, and process customer queries online. Your Help Desk is a one-point contact for customers.

Usually, customer issues in Help Desk systems are organized via a ticketing system. Once a customer sends the query, your Help Desk creates a ticket and assigns it to a specialist in your company. Tickets have statues, titles, descriptions, tags, and other properties that help to identify the issue and fix it quickly.

Help Desk systems greatly save your time on managing customer queries and make customer communication convenient and more efficient.

We analyzed over 20 Help Desk systems on the market and made a list of the 5 most balanced solutions.

1. DoneDone

DoneDone is a simple yet efficient help desk software tool. The company was founded in 2007 in the U.S. This help desk system is perfect for small and medium-sized teams. Honda, Discovery Channel, and The University of Southern California are among their customers.

DoneDone is known for its simplicity. It has all the features you’ll need to organize your customer communications. No unnecessary “nice-to-have” features that you pay extra for in other enterprise tools. Here’s what DoneDone offers:

Other help-desk-specific features include:

DoneDone starts from $4 user/month. Customers evaluate DoneDone at 4.5 stars out of 5.

2. HelpDesk by LiveChat

HelpDesk by LiveChat is a popular ticketing system founded in 2002 in the United States. This solution is suitable for companies of all sizes—from startups to enterprises. HelpDesk encrypts your data with a 256bit SSL protocol, which ensures a high level of security.

The feature set is pretty standard but it covers all the needs for sales and support teams:

The pricing starts from $4 per month for one user and includes all the basic functionality—unlimited ticket history, email channel, basic reports, and 24/7 online support. They offer a free 14-day trial. Users rate HelpDesk at 4.5 stars out of 5.

3. SysAid HelpDesk

SysAid is a help desk solution development company founded in 2002 in Israel. This one is pretty feature-rich and suitable for medium and large companies. Over 10,000 brands have been using SysAid since 2002, including Coca-Cola, Adobe, and IKEA.

SysAid Help Desk is quite a complex solution with lots of features:

SysAid offers custom pricing for enterprises depending on their size and other factors. For other companies, SysAid starts from $1,211 for 500 assets and five users per year. Users rate SysAid at 4.4 out of 5.

4. SherpaDesk

SherpaDesk is a multi-software company that was founded in 2012 in the United States. They not only offer a help desk system but also time tracking, invoicing and billing, project management, and other software. All the products are cloud-based.

The help desk feature set is pretty standard:

SherpaDesk is free for one agent. For teams, the price starts from $39 per agent/month. Users rate SherpaDesk at 4.8 out of 5.

5. AzureDesk

AzureDesk is a help desk software solution from the United States. The company is pretty young—it was founded in 2014. This help desk system is suitable for businesses of all sizes. AzureDesk was mentioned in the top 20 most affordable help desk solutions by Capterra in 2017.

AzureDesk’s feature set is pretty good. It covers all the aspects of a modern customer support system:

AzureDesk costs $33 per user a month if paid annually. Users evaluate AzureDesk at 4.5 out of 5.

4.8 / 5 ( 27 votes )
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